What is Spy Lookout?

Spy Lookout is a free application that allows you to view insightful analysis about the websites that you visit and specifically how they're tracking you online.

How does it work?

After you install Spy Lookout, follow these steps:

  1. Bookmark the Spy Lookout "App Page" here: http://www.spylookoutapp.com/app.html
  2. Use the internet as you normally would.
  3. Visit the "App Page", and you'll find a report that shows you what websites or services are tracking you!

What browsers do you support?

Internet Explorer 7+, FireFox 3.5+ and Google Chrome. We currently only support Microsoft Windows operating system (check back in the future for Mac support!)

Where can I get install instructions for my browser?

You can get a quick, simple set of instructions for installing Spy Lookout using your current browser via our Install Steps page.

Is Spy Lookout safe to use?

Yes, Spy Lookout is safe to use and was built with security and privacy as a primary concern.

Is Spy Lookout free?

Yes, Spy Lookout is entirely free to use. In order to keep Spy Lookout free, we've partnered with high-quality ad providers and you may see additional ads when Spy Lookout is installed. We do not allow any really annoying ads, sexual content, or intrusive media; we've only partnered with high-quality ad providers to deliver the best user experience possible, while also trying to help with some of our costs to keep Spy Lookout free. If you find any ads annoying, please let us know.

What exactly gets installed on my computer?

Spy Lookout works by installing a browser extension in Internet Explorer, Firefox and Google Chrome. All of the files for Spy Lookout are installed in the standard 'C:\Program Files (x86)' location - there is no funny business or extra files added. Included in those files is an un-installer that is also registered to appear in your computer's 'Control Panel > Add/Remove Programs' section. A link to the uninstaller is added to your Start Menu under 'Start > Programs > Spy Lookout'. There are also a couple of registry settings added to your Windows Registry that are required for the normal operation of your app, but there is nothing strange or out of the ordinary here, either.

What are additional offers?

In some cases, we may display product offers during your installation process. Of course, you will have the ability to accept or pass on these offers. We try our very best to make sure any product offering follows best practices and actually provides something of value to you. For example, you may be given the option to install a search toolbar during installation, which looks like this:

These offers make it more efficient to search the web by providing you with multiple places to search from (an additional search field, your home page or via opening a new browser tab). Included with these toolbars are typically widgets that provide new ways to access your favorite websites, social networking platforms and news sources. They also may offer general utility widgets like getting real-time weather data and streaming your radio station of choice. At any point, if you decide to uninstall Spy Lookout, instructions for how to uninstall additional offers will also be provided.

If I don't like it, is it easy to uninstall?

Yes, we strive to make uninstalling Spy Lookout as easy as possible (we hate annoying un-installers as much as you do). If you don't like Spy Lookout (but we're sure you will!), you can uninstall with no trace left behind. In order to do this, please follow these steps:

  • Windows Control Panel: Click Start > Control Panel > Add / Remove Programs > Spy Lookout
  • Windows Program Files: Click Start > Computer > C Drive > Program Files > Spy Lookout > Uninstall
  • Internet Explorer: Settings > Manage add-ons > Toolbars and Extensions > Spy Lookout
  • Firefox: Tools > Add-ons > Extensions > Spy Lookout > Remove
  • Chrome: Tool icon > Tools > Extensions > Spy Lookout > Trash Icon

Troubleshooting uninstallation

We are continually working to ensure that our installation / uninstallation process is as simple and easy as possible. From time-to-time however, we have noticed that various differences in our users' systems and/or the running of various 3rd party applications can break or affect the ability of our installer to run properly. This section describes a few known issues and steps that can be taken to successfully uninstall Spy Lookout under these conditions.


I've uninstalled Spy Lookout but it's still running

Symptoms:

  • You've uninstalled Spy Lookout using the Windows Control Panel Add/Remove Programs
  • The Add / Remove Programs entry is no longer listed, but the application still appears to be running (possibly with an icon in the System Tray)

Cause:
Some users may need to uninstall a program named Updater before uninstalling Spy Lookout.

Steps to remedy:

  1. Click Start > Control Panel > Add / Remove Programs (or Uninstall a program) > Updater (*This should resolve your problem)
  2. Click Start > Control Panel > Add / Remove Programs (or Uninstall a program) > Spy Lookout

I've tried all of the uninstall and troubleshooting steps, but Spy Lookout is still running/installed.

Symptoms:

  • You've uninstalled Spy Lookout using the Windows Control Panel Add/Remove Programs
  • You've uninstalled Updater using the Windows Control Panel Add/Remove Programs
  • The Add / Remove Programs entry is no longer listed, but the application still appears to be running (possibly with an icon in the System Tray)

Cause:
Various

Steps to remedy:
If you find yourself in this situation, the best and easiest way to resolve this is to reinstall the application from our website and then immediately uninstall. Doing this will reset all required system settings and allow Spy Lookout to be cleanly uninstalled.

  1. Go to the Spy Lookout download page and click on the download button to download the Spy Lookout installer.
  2. Run the Spy Lookout installer
  3. Once the installer completes, use the Windows Control Panel to remove Spy Lookout (steps below)
  4. Windows Control Panel: Click Start > Control Panel > Add / Remove Programs > Spy Lookout

Sounds Awesome! But, I have some more questions!

We'd love to help. For questions, comments or support, we provide the following options:

Email: support@spylookoutapp.com

Physical Mail Address:

2885 Sanford Ave SW #18714

Grandville, MI 49418